BICP Complaints Policy
If you are not happy with the service you receive from BICP please get in touch either through the contact us page or by emailing email@example.com
A member of our customer care team will acknowledges complainant by email and:
-Confirm issues to be resolved
-Identify outcomes desired
-Agree timescales for resolving the complaint
-Agree who will act as the key contact in BICP for the family
Within this timescale, the Clinical Director and Investigation Manager will draft a response letter and set out action plan for Director to review and agree.