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BICP Complaints Policy

If you are not happy with the service you receive from BICP please get in touch either through the contact us page or by emailing

A member of our customer care team will acknowledges complainant by email and:

-Confirm issues to be resolved

-Identify outcomes desired

-Agree timescales for resolving the complaint

-Agree who will act as the key contact in BICP for the family

Within this timescale, the Clinical Director and Investigation Manager will draft a response letter and set out action plan for Director to review and agree. 


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